Michael Dugan is a Consultant at Reference Point with a diverse background of experience in operational risk management, resiliency, business analysis, project management and software delivery / implementation. As a consultant in financial services, Michael has excelled in using his strong communication and problem-solving skills to coordinate the efforts of business and technology stakeholders, driving process enhancement and digital transformation initiatives that provide tangible value for clients.
Prior to joining Reference Point, Michael was a consultant at a global management consulting firm focused within Financial Services. Working across Finance, Risk and Compliance functions at various clients, Michael helped to design and implement operational risk assessment frameworks and develop strategies to enhance the resilience of critical bank functions and processes. He has also worked closely with business and technology leads to define requirements for a proprietary operational risk management software application, successfully coordinating with developers, business stakeholders, designers and testers to ensure application features properly addressed organizational pain points and provided measurable business benefits. Michael was also an essential component of training, knowledge sharing and change management efforts following system go-live, often leading trainings and informational sessions for dozens of senior-level individuals at a time.
Michael graduated from Vanderbilt University with a BS in Human and Organizational Development. In his free time, Michael enjoys traveling, snowboarding, practicing the guitar and spending time with friends and family.
We understand complexity firsthand and have successfully navigated the challenges faced by global financial services firms. With our diverse skills and experience, we deliver innovative solutions while maximizing target performance and minimizing disruptions and risk.