Featured Insight
AI Operations Enhancing Incident Management with AI
December 2025 • by Steve Hook & Noam Ashkenazi
Financial institutions face mounting pressure to ensure resilience, transparency, and reliability in their operations. This paper argues that integrating AI into incident management transforms operations from reactive firefighting into proactive resilience. By combining predictive analytics, intelligent automation, and structured governance, AI enables faster detection, smarter decision-making, and auditable recovery. The result is not just improved operational efficiency, but a redefinition of resilience as a competitive differentiator in a high-stakes regulatory and customer environment.
All Insights
AI Operations Enhancing Incident Management with AI
December 2025 • by Steve Hook & Noam Ashkenazi
Pre-Integration Planning Lessons Learned, Best Practices and Frameworks for an M&A Implementation
April 2025
Beyond the Hype How to Create a Competitive Edge with AI
May 2024
The State of Today: Uneven Distribution Prioritizing Pivotal AI Use Cases within Wealth Management
May 2024
The Payments Race Navigating Disruption in the Global Payments Landscape: Top 10 Trends for Financial Institutions to Watch
May 2023
About Reference Point
Reference Point is a strategy, management, and technology consulting firm focused on delivering impactful solutions for the financial services industry. We combine proven experience and practical experience in a unique consulting model to give clients superior quality and superior value. Our engagements are led by former industry executives, supported by top-tier consultants. We partner with our clients to assess challenges and opportunities, create practical strategies, and implement new solutions to drive measurable value for them and their organizations.