Featured Insight

Pulling back the curtain on mortgage technology: A behind the scenes look at how transformation is impacting the industry

August 2022

Theatregoers attending a Broadway production are often captivated by the experience. They hear the music, take in the scenes, and watch the actors as they transport them to a different place and time. But it’s what happening behind the scenes that carries the show. The lights, the orchestra, the make-up artists, and props all work in sync to ensure the customers have an incredible experience.

Customer experiences in the mortgage world are not dissimilar. The evolution of mortgage technology has monumentally changed how originators and consumers interact during the loan process. In many cases, consumers can now track the progress of their loans, more easily upload documentation and even e-sign documents that had to be printed, and scanned in the past. This enables a significantly better, more efficient customer experience. But, when you look beyond the curtain, the technology transformations happening behind the scenes are even more impactful. Organizations wrestle with how they manage new technology and how IT teams need to quickly adapt to changes around how both internal and external clients are served.

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